Last Update 04/05/2026

 

Our Commitment to You

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At Includion, we believe that trust is foundational,  in the classroom and in every professional relationship. This Privacy Statement reflects our genuine commitment to handling your information with care, transparency, and respect. We do not sell your personal information. We do not share it for advertising. We collect only what is needed to support your work, and we protect it as though it were our own.

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1. Who We Are

 

Includion is an Australian educational framework business based in Australia (ABN registered). We design practical, evidence-based tools and frameworks that help teachers build inclusive classrooms for diverse learners, including those working at Victorian Curriculum Foundation Levels A–D.

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For privacy enquiries, please contact us at:

Email:  inclusionteam@includion.com

Website:  includion.com.au

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2. What Information We Collect

 

Information You Provide to Us

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We may collect the following when you interact with Includion:

• Name and professional title

• Email address

• School or organisation name

• Payment information (processed securely through third-party providers — we do not store card details)

• Responses to surveys, assessments, or self-reflection tools (e.g., the Inclusive Design - SAME→ADAPT→SPACE Scorecard)

• Messages or enquiries you send to us

 

Information Collected Automatically

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When you visit our website or use our platform, we may collect basic technical information such as:

• Device type and browser

• Pages visited and time spent

• Referring website

This information is used only to understand how our tools are used and to improve them. It is not linked to your identity.

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Information We Do Not Collect

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We do not collect information about students. Our tools are designed for teachers and school professionals. Any examples or scenarios within our resources are illustrative only and do not involve real student data.

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3. How We Use Your Information

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We use your information only for the purposes for which it was collected, including:

• Providing access to courses, tools, and resources you have purchased or enrolled in

• Sending you communications you have requested (e.g., email newsletters, course updates)

• Processing payments and managing your account

• Improving Includion’s products and professional learning offerings

• Responding to your enquiries and providing support

• Meeting our legal and regulatory obligations

We will always be clear about why we are asking for your information and will not use it for purposes beyond what is described here without your knowledge.

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4. What We Will Never Do

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We make the following commitments without qualification:

• We will never sell your personal information to any third party

• We will never share your information with advertisers or marketing agencies

• We will never use your information to build advertising profiles

• We will never share your data with your employer or school without your explicit consent

• We will never send you unsolicited commercial messages (spam)

If you are ever unsure whether something we are doing aligns with these commitments, please ask us directly. We will always be honest with you.

 

5. When We Share Information

We share your information only in the following limited circumstances:

 

Service Providers

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We work with a small number of trusted service providers who help us operate Includion, such as:

• Email delivery services (e.g., for newsletters and course communications)

• Payment processors (e.g., Stripe)

• Website and platform hosting providers

These providers are contractually required to handle your information only as directed by us and in accordance with applicable privacy law. They are not permitted to use your data for their own purposes.

 

Legal Requirements

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We may disclose information if required to do so by Australian law, court order, or regulatory authority. We will only do so to the extent required and will notify you where legally permissible.

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With Your Consent

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We may share your information in other circumstances only with your explicit prior consent.

 

6. Data Storage and Security

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Your information is stored securely using industry-standard practices. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

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Includion is an Australian business and we handle your data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

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7. Retention of Information

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We keep your information only for as long as it is needed for the purpose for which it was collected, or as required by law. When information is no longer needed, we delete or de-identify it securely.

If you close your account or unsubscribe from our communications, we will remove your personal information from active systems within a reasonable timeframe, unless retention is required by law.

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8. Your Rights

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You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent for communications at any time (via the unsubscribe link in any email)

• Request that we delete your information, subject to legal obligations

• Make a complaint if you believe your privacy has been mishandled

To exercise any of these rights, contact us at inclusionteam@includion.com.au. We will respond within a reasonable timeframe and at no cost to you.

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9. Cookies and Tracking

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Our website may use cookies — small text files stored on your device — to support site functionality and understand how visitors use the site. We do not use cookies to track you across other websites or to serve targeted advertising.

You can disable cookies through your browser settings. Some site features may not function fully without them.

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10. Third-Party Links

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Our website or resources may occasionally link to external websites (e.g., research publications, government resources). These sites have their own privacy practices, which we do not control. We encourage you to review the privacy policies of any external sites you visit.

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11. Children and Young People

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Includion’s products and services are designed for teachers and education professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided personal information through our platform, please contact us and we will remove it promptly.

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12. Changes to This Statement

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We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. When we do, we will update the “Last Updated” date at the top of this document. Significant changes will be communicated to registered users by email.

Continued use of Includion products after changes take effect constitutes acceptance of the updated statement.

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13. Complaints

If you have a concern about how we have handled your personal information, please contact us first at hello@includion.com.au. We are committed to resolving concerns directly and promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au

• Phone: 1300 363 992